Objective

To provide and promote quality service between a corporation and their customer base by having a standard of excellence in every area of service. 

Experience

Reliable Reports Dallas, TX              Oct. 2006 – Feb. 2011

REVIEWER: Telecommuter reviewed by comparing accuracy of photos against report submitted by field representatives before submitting to insurance provider. 

Delta Air Lines, Dallas, TX              May. 2004 –May. 2006

INTERNATIONAL SPECIAL MEMBER SERVICES SPECIALIST:  Specialized agent for International Sales and Reservations for high profile clients. Coordinated with various departments to ensure the highest level of customer service.  Resolved any ticketing issues to maintain quality assurance for International Cliental.

FLIGHT ATTENDANT:               APR.1990 –May. 2004

In-Flight Coordinator for crew of up to 15 Attendants.  Ensured compliance with all FAA regulations and safety of crew and passengers; including ground crew, Captain, Gate Agent and In-Flight Crew to guarantee quality and punctual departure and in-flight service.

PASSENGER SERVICE AGENT:                                                       APR. 1985 – APR. 1990  

Entry Level Management position responsible for resolving pre-flight issues with dispatch, flight crew, ramp agents and customers. Recognized for outstanding achievements in customer service and extraordinary service.

Training:

Dale Carnegie              1973

Effective Public Speaking

Coordinator Training / First Point Contact              1990

On Board Supervisor Training and Customer Service Issue Resolution

Skills

Sabre Systems, Deltamatic, Delta CMS, Internet, Microsoft Excel and Word.